The reception of customers at the station is an essential feature for the satisfaction of passengers with public transport and an instrument for customer loyalty for the transport company. For this reason, MRK is developing a concept for its client that is tailored to current and potential customers and designed to meet the specific requirements of the various user groups (commuters, schoolchildren, leisure travelers, tourists) under the guiding principles of practicality and user-friendliness, taking into account the following four pillars:
- sales and ticket purchase,
- comfort & safety,
- information and
- accessibility for people with mobility impairments.
Economic aspects are also taken into account in the design due to the responsible use of public funds.