Transport company

With the aim of sustainably reducing losses from fare evasion and setting the optimum level of control from a business perspective, MRK has been commissioned to analyze and optimize the processes of ticket inspection staff. The planning of working hours also plays a role here. The following steps were carried out in detail:

Analysis of deployment structures, work preparation, inspection implementation, EBE post-processing

  • Staff interviews
  • Support for groups of auditors
  • Checking the validity of the statistical key figures
  • Analysis of strengths and weaknesses
  • Quantification of revenue shortfalls
  • Determination of financial improvement potential
  • Identification of benchmarks

Overall, in addition to ensuring compliance with the audit quota, the project also led to an improvement in employee satisfaction.